Assessment of mental workload of flight attendants based on flight duration: an effort to provide safe working condition

    Ari Widyanti   Affiliation
    ; Maisarah Firdaus Affiliation


Flight attendants play a crucial role in the service of the airline industry. The aim of this present study is to examine the mental workload of flight attendants, and it possible relation to the flight duration. Two hundred and one Indonesian flight attendants participate voluntarily in this study by filling out a mental workload questionnaire, the NASA-TLX questionnaire, in the end of their flight schedule. Results show that the mental workload of flight attendants regardless the flight duration is on a range of medium mental workload. Based on flight duration, the optimal mental workload is for 1–2 hours of flight. Implications of the result are discussed.

First published online 11 February 2020

Keyword : mental, workload, flight attendants, flight duration, the NASA-TLX

How to Cite
Widyanti, A. and Firdaus, M. 2020. Assessment of mental workload of flight attendants based on flight duration: an effort to provide safe working condition. Aviation. 23, 3 (Feb. 2020), 97-103. DOI:
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Feb 11, 2020
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