Share:


Innovation at airports: a systematic literature review (2000–2019)

    Sena Kiliç Affiliation
    ; Caglar Ucler Affiliation
    ; Luis Martin-Domingo Affiliation

Abstract

Airports operate in a highly-competitive and challenging environment. Therefore, in order to remain competitive, innovation is imperative for airports. This paper aims to conduct academic research into innovation at airports by reviewing studies published from 2000 to 2019 for presenting key findings. A systematic literature review was made based on scientific papers indexed in Scopus with the keywords innovation and airport in the title, abstract or keywords sections, consolidating the innovation focus, approach and degree discussed with respect to innovation areas and territorial focal points. Consequently, it was found that research on airport innovation is: (i) mainly focused on products/services, (ii) concerned with leveraging ICT (Informatıon Communication Technology), (iii) implemented ad-hoc without a consolidated strategic approach, and (iv) lacks the input of external innovation scholars and specialists.

Keyword : airport, innovation, literature review, ICT, airport design, performance measurement

How to Cite
Kiliç, S., Ucler, C., & Martin-Domingo, L. (2021). Innovation at airports: a systematic literature review (2000–2019). Aviation, 25(3), 220-231. https://doi.org/10.3846/aviation.2021.14917
Published in Issue
Nov 25, 2021
Abstract Views
91
PDF Downloads
53
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Akamavi, R. K., Mohamed, E., Pellmann, K. & Xu, Y. (2015). Key determinants of passenger loyalty in the low-cost airline business. Tourism Management, 46, 528–545. https://doi.org/10.1016/j.tourman.2014.07.010

Amit, R., & Zott, C. (2012). Creating value through business model innovation. MIT Sloan Management Review, 53(3). http://aproaingenieria.com/intranet/uploads/creating-valuethrough-business-model-innovation.pdf

Ardi, R., Fikri, S., & Rahayu, P. D. (2019, September). Investigating effectiveness wayfinding on terminal navigation in terminal 2 Soekarno-Hatta Airport. In Proceedings of the 5th International Conference on Industrial and Business Engineering (pp. 212–217). ICIBE. https://doi.org/10.1145/3364335.3364340

Arif, M., Gupta, A., & Williams, A. (2013). Customer service in the aviation industry – An exploratory analysis of UAE airports. Journal of Air Transport Management, 32, 1–7. https://doi.org/10.1016/j.jairtraman.2013.05.001

Augsdorfer, P., Moslein, K., & Richter, A. (2013). Radical, discontinuous and disruptive innovation – what’s the difference. Series on Technology Management: Vol. 22. Discontinuous innovation: Learning to manage the unexpected (pp. 9–39). Imperial College Press. https://doi.org/10.1142/9781848167810_0002

Aulman, J. (2018). Meeting airport capacity demand using new technologies and innovations. Journal of Airport Management, 13(1), 57–63.

Azeem, M., Salfi, N. A., & Dogar, A. H. (2012). Usage of NVivo software for qualitative data analysis. Academic Research International, 2(1), 262–266.

Bazargan, M., & Vasigh, B. (2003). Size versus efficiency: a case study of US commercial airports. Journal of Air Transport Management, 9(3), 187–193. https://doi.org/10.1016/S0969-6997(02)00084-4

Basso, L., & Zhang, A. (2006). Peak-Load pricing in a vertical setting: the case of airports and airlines. AgEcon, No. 1427-2016-118562.

Battal, U., & Bakır, M. (2017). The current situation and change in airport revenues: research on The Europe’s five busiest airports. International Journal of Academic Research in Business and Social Sciences, 7(7), 287–303. https://doi.org/10.6007/IJARBSS/v7-i7/3096

Baumgartner, C., Katker, J., & Tura, N. (2016). DORA – integration of air transport in overall urban and regional mobility information. Transportation Research Procedia, 14, 3238–3246. https://doi.org/10.1016/j.trpro.2016.05.268

Bhaskaran, S. (2006). Incremental innovation and business performance: Small and medium-size food enterprises in a concentrated industry environment. Journal of Small Business Management, 44(1), 64–80. https://doi.org/10.1111/j.1540-627X.2006.00154.x

Bogicevic, V., Bujisic, M., Bilgihan, A., Yang, W., & Cobanoglu, C. (2017). The impact of traveler-focused airport technology on traveler satisfaction. Technological Forecasting and Social Change, 123, 351–361. https://doi.org/10.1016/j.techfore.2017.03.038

Boussadia, K. (2009). The evolution of airport screening technology. Biometric Technology Today, 17(2), 7–8. https://doi.org/10.1016/S0969-4765(09)70056-6

Bowyer, D., & Chapman, R. L. (2014). Does privatisation drive innovation? Business model innovation through stakeholder viewpoints: the case of Sydney Airport 10 years post-privatisation. Journal of Management & Organization, 20(3), 365–386. https://doi.org/10.1017/jmo.2014.16

Brida, J. G., Moreno-Izquierdo, L., & Zapata-Aguirre, S. (2016). Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas. Tourism Management Perspectives, 20, 209–216. https://doi.org/10.1016/j.tmp.2016.09.003

Brooker, P. (2009). SESAR: R&D and Project Portfolios for airline business needs. Journal of Navigation, 62(2), 203–237. https://doi.org/10.1017/S0373463308005237

Bruno, G., Diglio, A., Genovese, A., & Piccolo, C. (2019). A decision support system to improve performances of airport check-in services. Soft Computing, 23(4), 2877–2886. https://doi.org/10.1007/s00500-018-3301-z

Castillo-Manzano, J. I., & Lopez-Valpuesta, L. (2013). Check-in services and passenger behaviour: Self service technologies in airport systems. Computers in Human Behavior, 29(6), 2431–2437. https://doi.org/10.1016/j.chb.2013.05.030

Castleberry, A. (2014). NVivo 10 [software program]. Version 10. QSR International; 2012. American Journal of Pharmaceutical Education, 78(1). https://doi.org/10.5688/ajpe78125

Chambers, R. D. (2007). Tackling uncertainty in airport design: A real options approach [Doctoral dissertation, Massachusetts Institute of Technology, Engineering Systems Division, Technology and Policy Program].

Chang, H. L., & Yang, C. H. (2008). Do airline self-service checkin kiosks meet the needs of passengers? Tourism Management, 29(5), 980–993. https://doi.org/10.1016/j.tourman.2007.12.002

Chao, R. O., & Kavadias, S. (2008). A theoretical framework for managing the new product development portfolio: When and how to use strategic buckets. Management Science, 54(5), 907–921. https://doi.org/10.1287/mnsc.1070.0828

Chen, J. K. C., Batchuluun, A., & Batnasan, J. (2015). Services innovation impact to customer satisfaction and customer value enhancement in airport. Technology in Society, 43, 219–230. https://doi.org/10.1016/j.techsoc.2015.05.010

Chen, L. S. L., & Wu, K. I. F. (2014). Antecedents of intention to use CUSS system: moderating effects of self-efficacy. Service Business, 8(4), 615–634. https://doi.org/10.1007/s11628-013-0210-1

Christensen, C. (2013). The innovator’s dilemma: when new technologies cause great firms to fail. Harvard Business Review Press.

Cooper, R. G. (2011). Perspective: The innovation dilemma: how to innovate when the market is mature. Journal of Product Innovation Management, 28(s1), 2–27. https://doi.org/10.1111/j.1540-5885.2011.00858.x

Crawford, K. (2008). Construction of a 5000 meter concrete runway in southern California. In Annual Conference – Canadian Society for Civil Engineering, 1, 169–178. Quebec City, Quebec, Canada.

Davies, A., Gann, D., & Douglas, T. (2009). Innovation in megaprojects: systems integration at London Heathrow Terminal 5. California Management Review, 51(2), 101–125. https://doi.org/10.2307/41166482

Dawson, T., Lingham, K., Yenn, R., Beveridge, J., Moore, R., & Prentice, M. (2008, May). Heathrow Terminal 5: building substructures and pavements. In Proceedings of the Institution of Civil Engineers-Civil Engineering, 161(5), 38–44. Thomas Telford Ltd. https://doi.org/10.1680/cien.2007.161.5.38

de Oliveira, D. S., & Caetano, M. (2019). Market strategy development and innovation to strengthen consumer-based equity: The case of Brazilian airlines. Journal of Air Transport Management, 75, 103–110. https://doi.org/10.1016/j.jairtraman.2018.12.006

Denyer, D., & Tranfield, D. (2009). Producing a systematic review. In D. A. Buchanan & A. Bryman (Eds.), The Sage handbook of organizational research methods (pp. 671–689). Sage Publications Ltd.

Dewar, R. D., & Dutton, J. E. (1986). The adoption of radical and incremental innovations: an empirical analysis. Management Science, 32(11). https://doi.org/10.1287/mnsc.32.11.1422

De Neufville, R., & Odoni, A. (2003). Airport systems: Planning, design and management (2nd ed.). McGraw-Hill.

Dixon-Woods, M. (2010). Systematic reviews and qualitative methods. In Qualitative research: theory, method and practice (3rd ed., pp. 331–346). Sage.

Doganis, R. (1992). The airport business. Routledge.

Dollah, S., Abduh, A., & Rosmaladewi, M. (2017, September). Benefits and drawbacks of NVivo QSR application. In Advances in Social Science, Education, Science, and Technology (ICEST 2017), Vol. 149. The 2nd International Conference on Education, Science, and Technology (ICEST 2017). Atlantis Press. https://doi.org/10.2991/icest-17.2017.21

Duman, T. (2019). Innovation in a zero-risk environment: Facial recognition experiment at Helsinki Airport. Journal of Airport Management, 13(3), 215–224.

Elliott, A., & Radford, D. (2015). Terminal experimentation: the transformation of experiences, events and escapes at global airports. Environment and Planning D: Society and Space, 33(6), 1063–1079. https://doi.org/10.1177/0263775815595407

Elo, S., & Kyngas, H. (2008). The qualitative content analysis process. Journal of Advanced Nursing, 62(1), 107–115. https://doi.org/10.1111/j.1365-2648.2007.04569.x

Ettlie, J. E., Bridges, W. P., & O’keefe, R. D. (1984). Organization strategy and structural differences for radical versus incremental innovation. Management Science, 30(6), 682–695. https://doi.org/10.1287/mnsc.30.6.682

Fagerberg, J., & Verspagen, B. (2009). Innovation studies – The emerging structure of a new scientific field. Research Policy, 38(2), 218–233. https://doi.org/10.1016/j.respol.2008.12.006

Fasone, V., & Zapata-Aguirre, S. (2016). Measuring business performance in the airport context: a critical review of literature. International Journal of Productivity and Performance Management, 65(8). https://doi.org/10.1108/IJPPM-06-2015-0090

Fei, T., de Joux, N., Kefalidou, G., D’Cruz, M., & Sharples, S. (2016, September). Towards understanding information needs and user acceptance of mobile technologies to improve passenger experience in airports. In Proceedings of the European Conference on Cognitive Ergonomics, 7 (pp. 1–4). https://doi.org/10.1145/2970930.2970938

Filipoui, A., Radu, C., & Berbente, C. (2012). Severity assessment for aeronautical risk analysis. UPB Scientific Bulletin, Series D, 74(4), 61–74.

Franke, M. (2007). Innovation: The winning formula to regain profitability in aviation? Journal of Air Transport Management, 13(1), 23–30. https://doi.org/10.1016/j.jairtraman.2006.11.003

Garcia, R., & Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: a literature review. Journal of Product Innovation Management, 19(2), 110–132. https://doi.org/10.1111/1540-5885.1920110

Gil, N., Miozzo, M., & Massini, S. (2012). The innovation potential of new infrastructure development: An empirical study of Heathrow airport’s T5 project. Research Policy, 41(2), 452–466. https://doi.org/10.1016/j.respol.2011.10.011

Graham, A. (2009). How important are commercial revenues to today’s airports? Journal of Air Transport Management, 15(3), 106–111. https://doi.org/10.1016/j.jairtraman.2008.11.004

Graham, A. (2013). Managing airports (4th ed.). Routledge. https://doi.org/10.4324/9780080473284

Grant, K., Alefantos, T., Meyer, M., & Edgar, D. (2013). Capturing and measuring technology based service innovation – A case analysis within theory and practice. International Journal of Information Management, 33(5), 899–905. https://doi.org/10.1016/j.ijinfomgt.2013.07.002

Guangshe, J., Li, C., Jianguo, C., Shuisen, Z., & Jin, W. (2008). Application of organizational project management maturity model (OPM3) to construction in China: An empirical study. In 2008 IEEE International Conference on Information Management, Innovation Management and Industrial Engineering, 2, 56–62. https://doi.org/10.1109/ICIII.2008.182

Gubenko, A. V., & Ksenofontova, T. Y. (2015). Strategy to Increase the state’s role in the business process management on the airport service market. Journal of Internet Banking and Commerce, 20(S1). https://doi.org/10.4172/1204-5357.S1-005

Hachiya, Y., Ito, A., & Tanaka, H. (2005). Application of Precast RC Slab Pavement at Airports [Conference presentation]. 8th International Conference on Concrete Pavements. Colorado, USA.

Hage, J. (1980). Theories of organizations: Form, process, and transformation. John Wiley & Sons.

Halpern, N., & Graham, A. (2013). Airport marketing. Routledge. https://doi.org/10.4324/9780203117903

Hanington, B., & Martin, B. (2012). Universal methods of design: 100 ways to research complex problems, develop innovative ideas, and design effective solutions. Rockport Publishers.

Harrison, R., Flood, D., & Duce, D. (2013). Usability of mobile applications: literature review and rationale for a new usability model. Journal of Interaction Science, 1. https://doi.org/10.1186/2194-0827-1-1

Harty, C. (2005). Innovation in construction: A sociology of technology approach. Building Research & Information, 33(6), 512–522. https://doi.org/10.1080/09613210500288605

Herrema, F. F. H. (2014). Compression on final approach and Time Based Separation for optimized runway delivery. Delft University of Technology.

Hinterholzer, T., & Garcia-Alonso, A. (2018). Munich airport’s passenger experience management framework: Key success factors. Journal of Airport Management, 12(3), 272–282.

Huang, Y. Y., & Kaewmee, K. (2011). The impact of service quality and service innovation on technology acceptance model [Conference presentation]. International Conference on Business and Information. Bangkok, Thailand.

Humphrey, J., & Schmitz, H. (2002). How does insertion in global value chains affect upgrading in industrial clusters? Regional Studies, 36(9), 1017–1027. https://doi.org/10.1080/0034340022000022198

Jacobides, M. G., Knudsen, T., & Augier, M. (2006). Benefiting from innovation: Value creation, value appropriation and the role of industry architectures. Research Policy, 35(8), 1200–1221. https://doi.org/10.1016/j.respol.2006.09.005

Janić, M. (1999). Aviation and externalities: The accomplishments and problems. Transportation Research Part D: Transport and Environment, 4(3), 159–180. https://doi.org/10.1016/S1361-9209(99)00003-6

Jupe, L. M., & Keatley, D. A. (2019). Airport artificial intelligence can detect deception: Or am I lying? Security Journal, 33, 622–635. https://doi.org/10.1057/s41284-019-00204-7

Kapala, J. (2009). APM Systems: The key to Atlanta airport expansion. In 12th International Conference of Automated People Movers 2009: Connecting People, Connecting Places, Connecting Modes (pp. 69–79). ASCE Library. https://doi.org/10.1061/41038(343)8

Khan, E. A. (2011, November). An RFID-based system for pilgrim management in King Abdul Aziz International Airport. In 2011 International Conference on Information Management, Innovation Management and Industrial Engineering (Vol. 1, pp. 124–129). IEEE. https://doi.org/10.1109/ICIII.2011.36

Kim, C., Costello, F. J., & Lee, K. C. (2019). Integrating qualitative comparative analysis and support vector machine methods to reduce passengers’ resistance to biometric e-gates for sustainable airport operations. Sustainability, 11(19), 5349. https://doi.org/10.3390/su11195349

Kim, Y. C., Cha, H., & Kim, T. (2017). Ahkera Smart Tech: A high-tech venture’s global entrepreneurship in Asia. Asian Case Research Journal, 21(02), 311–346. https://doi.org/10.1142/S0218927517500110

Kohno, I., & Fujii, H. (2011, July). User-centered approach for NEC product development. In International Conference on Human-Computer Interaction (pp. 48–52). Springer. https://doi.org/10.1007/978-3-642-22098-2_10

Kovynyov, I., & Mikut, R. (2019). Digital technologies in airport ground operations. NETNOMICS: Economic Research and Electronic Networking, 20(1), 1–30. https://doi.org/10.1007/s11066-019-09132-5

Kyriazanos, D. M., Segou, O. E., Zalonis, A., & Thomopoulos, S. C. (2016). FlySec: A risk-based airport security management system based on security as a service concept. In Proccedings Volume 9842: Signal Processing, Sensor/Information Fusion, and Target Recognition (SPIE), XXV, 98420CV. https://doi.org/10.1117/12.2224031

Lazar, M., & Emery, J. (2013). An innovative paver system for aircraft pavements. Advanced Materials Research, 723, 1011–1018. https://doi.org/10.4028/www.scientific.net/AMR.723.1011

Lin, J. S. C., & Hsieh, P. L. (2007). The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies. Computers in Human Behavior, 23(3), 1597–1615. https://doi.org/10.1016/j.chb.2005.07.006

Lin, J. S. C., & Hsieh, P. L. (2011). Assessing the self-service technology encounters: development and validation of SSTQUAL scale. Journal of Retailing, 87(2), 194–206. https://doi.org/10.1016/j.jretai.2011.02.006

Lin, Y. H. (2015). Innovative brand experience’s influence on brand equity and brand satisfaction. Journal of Business Research, 68(11), 2254–2259. https://doi.org/10.1016/j.jbusres.2015.06.007

Lister, B. (2008, May). Heathrow Terminal 5: enhancing environmental sustainability. In Proceedings of the Institution of Civil Engineers-Civil Engineering, 161(5), 21–24. Thomas Telford Ltd. https://doi.org/10.1680/cien.2007.161.5.21

Lorenzo, G. A., Bergado, D. T., Bunthai, W., Hormdee, D., & Phothiraksanon, P. (2004). Innovations and performances of PVD and dual function geosynthetic applications. Geotextiles and Geomembranes, 22(1–2), 75–99. https://doi.org/10.1016/S0266-1144(03)00053-0

Martin-Domingo, L., & Martin, J. C. (2016). Airport mobile internet an innovation. Journal of Air Transport Management, 55, 102–112. https://doi.org/10.1016/j.jairtraman.2016.05.002

Mayer, C. (2019). Digital passengers: A great divide or emerging opportunity? Journal of Airport Management, 13(4), 335–344.

Mayer, R. H., Zondervan, D. J., Crow, B. M., Allerdice, J. K., & Walton, H. M. (2015, April). Development and operational transition of the first PBN-enabled departure separation standard. In 2015 Integrated Communication, Navigation and Surveillance Conference (ICNS) (pp. I2-1-I2-10). IEEE. https://doi.org/10.1109/ICNSURV.2015.7121301

Mayring, P. (2004). Qualitative content analysis. A Companion to Qualitative Research, 1(2004), 159–176.

Medvedev, A., Alomar, I., & Augustyn, S. (2017). Innovation in airport design. Aviation, 21(1), 23–28. https://doi.org/10.3846/16487788.2017.1303542

Melnikova, L., Jenčova, E., Vajdova, I., Korba, P., & Hovanec, M. (2018). Project proposal for the introduction of sleeping boxes at the istanbule airport. In Transport Means 2018 – Proceedings of the International Conference (pp. 1482–1486). Latvia.

Merriam-Webster. (2017, March). Innovation. https://www.merriam-webster.com/dictionary/innovation

Mirza, Z. R. F., & Brohi, M. N. (2013). Smart travelling with radio frequency identification. Journal of Computer Science, 9(12), 1734–1737. https://doi.org/10.3844/jcssp.2013.1734.1737

Moller, D. P., Vakilzadian, H., & Deutschmann, A. (2018, May). Intelligent system demonstrator for secure luggage handling. In 2018 IEEE International Conference on Electro/Information Technology (EIT) (pp. 0701–0706). IEEE. https://doi.org/10.1109/EIT.2018.8500248

Negri, N. A. R., Borille, G. M. R., & Falcao, V. A. (2019). Acceptance of biometric technology in airport check-in. Journal of Air Transport Management, 81, 101720. https://doi.org/10.1016/j.jairtraman.2019.101720

Neto, R. F. M., Paris, L. E., Junior, F. A., & Mendes, K. P. (2019). The management of environmental services in Brazilian public airports: The challenges in searching for efficiency. Environmental Science & Policy, 100, 1–7. https://doi.org/10.1016/j.envsci.2019.05.025

Niine, T., Kolbre, E., & Miina, A. (2017). Enablers and constraints of peripheral air cargo – A case study of Estonia. Journal of Air Transport Management, 61, 106–114. https://doi.org/10.1016/j.jairtraman.2016.07.001

Organisation for Economic Cooperation and Development. (2005). Oslo Manual: guidelines for collecting and interpreting innovation data (3rd ed.). In The Measurement of scientific and technological activities. OECD Publishing. https://doi.org/10.1787/9789264013100-en

Organisation for Economic Cooperation and Development. (2018). Oslo Manual 2018: Guidelines for collecting, reporting and using data on innovation. OECD.

Oostveen, A.-M., Kaufmann, M., Krempel, E., & Grasemann, G. (2014). Automated border control: a comparative usability study at two European airports. In 8th International Conference on Interfaces and Human Computer Interaction (IHCI 2014). Lisbon, Portugal. https://doi.org/10.2139/ssrn.2432461

Palinkas, L. A., Horwitz, S. M., Green, C. A., Wisdom, J. P., Duan, N., & Hoagwood, K. (2015). Purposeful sampling for qualitative data collection and analysis in mixed method implementation research. Administration and Policy in Mental Health and Mental Health Services Research, 42(5), 533–544. https://doi.org/10.1007/s10488-013-0528-y

Pat-El, I., & Orshan, O. M. (2015). The international space center Ashdod – ISC (israel). In the Proceedings of the International Astronautical Congress, IAC, 13, 10276–10280.

Patton, M. Q. (2002). Two decades of developments in qualitative inquiry: A personal, experiential perspective. Qualitative Social Work, 1(3), 261–283. https://doi.org/10.1177/1473325002001003636

Pica, A., Pica, M., Ficai, D., Ficai, A., & Florica, D. (2015). Incorporation of silver nanoparticles in film forming materials for long term antimicrobial action. Current Nanoscience, 11(6), 760–769. https://doi.org/10.2174/1573413711666150615221722

Pitt, M., & Tucker, M. (2008). Performance measurement in facilities management: driving innovation? Property Management, 26(4). https://doi.org/10.1108/02637470810894885

Prahalad, C. K., & Ramaswamy, V. (2003). The new frontier of experience innovation. MIT Sloan Management Review.

Price, R., Wrigley, C., Matthews, J. H., & Dreiling, A. (2014). A digital airport experience: design-led innovation in support of airport strategy. In Proceedings of 19th DMI: Academic Design Management Conference (pp. 2710–2729). The Design Management Institute.

Radaha, T. R., & Johnson, M. E. (2013). Mobile indoor navigation application for airport transits. Purdue University.

Ryley, T., Elmirghani, J., Budd, T., Miyoshi, C., Mason, K., Moxon, R., Ahmed, I., Qazi, B., Zanni, A. (2013). Sustainable development and airport surface access: the role of technological innovation and behavioral change. Sustainability, 5(4), 1617–1631. https://doi.org/10.3390/su5041617

Santos, M., Manikonda, V., Feinberg, A., & Lohr, G. (2008, August). A simulation testbed for airborne merging and spacing. In AIAA Modeling and Simulation Technologies Conference and Exhibit (p. 6345). American Institute of Aeronautics and Astronautics. https://doi.org/10.2514/6.2008-6345

Schilling, J. (2006). On the pragmatics of qualitative assessment: Designing the process for content analysis. European Journal of Psychological Assessment, 22(1), 28–37. https://doi.org/10.1027/1015-5759.22.1.28

Schmidt, S., Zierath, F., Amann, H., & Meyer, H. (2012). The taxiway bridges of the new runway northwest at the airport Frankfurt/Main. Beton-und Stahlbetonbau, 107(3), 164–174. https://doi.org/10.1002/best.201100084

SCImago. (n.d.). SJR – SCImago Journal & Country Rank. http://www.scimagojr.com

Silvester, S., Beella, S. K., Van Timmeren, A., Bauer, P., Quist, J., & Van Dijk, S. (2013). Exploring design scenarios for largescale implementation of electric vehicles; the Amsterdam Schiphol case. Journal of Cleaner Production, 48, 211–219. https://doi.org/10.1016/j.jclepro.2012.07.053

Sinha, A. K., & Jha, K. N. (2019). Financing constraints of public–private partnership projects in India. Engineering, Construction and Architectural Management, 28(1). https://doi.org/10.1108/ECAM-06-2018-0237

Smith, E., & Ugolini, M. (2017, September). Building information and communication technology (ICT) value-propositions for the post-information age. In 2017 56th FITCE Congress (pp. 1–9). IEEE. https://doi.org/10.1109/FITCE.2017.8092999

Soepnel, S., & Roling, P. C. (2017). Impact of electric taxi systems on airport apron operations and gate congestion. In 17th AIAA Aviation Technology, Integration, and Operations Conference (p. 4391). AIAA. https://doi.org/10.2514/6.2017-4391

Sproule, W. J. (2001). A look back at the development of automated people mover systems. In Automated People Movers: Moving Through the Millennium (pp. 1–9). ASCE. https://doi.org/10.1061/40582(2001)2

Sproule, W. J. (2009). Somewhere in time – a history of automated people movers. In Automated People Movers 2009: Connecting People, Connecting Places, Connecting Modes (pp. 413–424). ASCE. https://doi.org/10.1061/41038(343)35

Stock, R. M., & Zacharias, N. A. (2011). Patterns and performance outcomes of innovation orientation. Journal of the Academy of Marketing Science, 39(6), 870–888. https://doi.org/10.1007/s11747-010-0225-2

Straker, K., & Wrigley, C. (2018). Engaging passengers across digital channels: An international study of 100 airports. Journal of Hospitality and Tourism Management, 34, 82–92. https://doi.org/10.1016/j.jhtm.2018.01.001

Taran, Y., Boer, H., & Lindgren, P. (2015). A business model innovation typology. Decision Sciences, 46(2), 301–331. https://doi.org/10.1111/deci.12128

Thomas, A. R., Pop, N. A., Iorga, A. M. & Ducu, C. (Eds.). (2016). Ethics and neuromarketing: Implications for market research and business practice. Springer. https://doi.org/10.1007/978-3-319-45609-6

Tidd, J. & Bessant, J. (2013). Integrating technological, market and organizational change (5th ed.). Wiley.

Ucler, C., & Martin-Domingo, L. (2015). Traveler’s idle time and the value chain at airports. Journal of Aeronautics and Space Technologies, 8(2), 25–33. https://doi.org/10.7603/s40690-015-0013-9

Ueda, K., & Kurahashi, S. (2016, November). The passenger decision making mechanism of self-service kiosk at the airport. In JSAI International Symposium on Artificial Intelligence (pp. 159–175). Springer, Cham. https://doi.org/10.1007/978-3-319-61572-1_11

White, G. (2017, August). Towards a performance-based airport asphalt specification. In Proceedings of the International Conference on Highway Pavements and Airfield Technology 2017 (pp. 1–14). American Society of Civil Engineers. https://doi.org/10.1061/9780784480953.001

Wong, D., Pitfield, D., Caves, R., & Appleyard, A. (2006). The development of aircraft accident frequency models. In C. Guedes Soares & E. Zio, Safety and reliability for managing risk: Proccedings of the European Safety and Reliability Conference (ESREL 2006), Vol. 1 (pp. 18–22). Taylor & Francis.

Yu, T. Y., & Huang, P. T. (2014). Border innovation management, improved passenger services and satisfaction acceptance. International Journal of Process Management and Benchmarking, 4(1), 89–108. https://doi.org/10.1504/IJPMB.2014.059455

Zamawe, F. C. (2015). The implication of using NVivo software in qualitative data analysis: Evidence-based reflections. Malawi Medical Journal, 27(1), 13–15. https://doi.org/10.4314/mmj.v27i1.4

Zhang, T., Ouyang, Y., & He, Y. (2008). Traceable air baggage handling system based on RFID tags in the airport. Journal of Theoretical and Applied Electronic Commerce Research, 3(1), 106–115. https://doi.org/10.3390/jtaer3010011