Share:


Impact of knowledge oriented leadership on knowledge management processes in the Middle Eastern audit and consulting companies

    Jurgita Raudeliūnienė   Affiliation
    ; Mirna Kordab Affiliation

Abstract

Purpose – this article aims to evaluate the influence of knowledge oriented leadership on knowledge management processes and the influence of those processes on the performance of the Middle Eastern audit and consulting companies.


Research methodology – analysis of scientific literature, structural equation modelling and expert evaluation (structured questionnaire) were used in order to create hypotheses and research model, to collect data from the audit and consulting companies’ experts and to test research model and related hypotheses.


Findings – the results of this research supported eight out of ten suggested hypotheses. Empirical evidence shows that leadership has a positive impact on knowledge acquisition, storage, and sharing processes in the Middle Eastern audit and consulting companies and knowledge management processes (creation, acquisition, sharing, storage and application) have positive influence on organizational performance.


Research limitations – conducting the research in the Middle Eastern audit and consulting companies limits the possibility of generalizing the results to other types of businesses sectors as well as other geographical areas.


Practical implications – conducted research results have practical value for audit and consulting companies as this study analyses the concept of knowledge oriented leadership and its impact on knowledge management processes and organizational performance.


Originality/Value – this research investigated one of rare studies in the Middle East business sector, where the audit and consulting companies’ performance affected by the knowledge management processes was assessed considering knowledge oriented leadership as an influential factor that affects the knowledge management processes implementation.

Keyword : leadership, knowledge oriented leadership, knowledge management processes, organizational performance

How to Cite
Raudeliūnienė, J., & Kordab, M. (2019). Impact of knowledge oriented leadership on knowledge management processes in the Middle Eastern audit and consulting companies. Business, Management and Education, 17(2), 248-268. https://doi.org/10.3846/bme.2019.11284
Published in Issue
Dec 23, 2019
Abstract Views
1597
PDF Downloads
273
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Acar, M. F., Tarim, M., Zaim, H., Zaim, S., & Delen, D. (2017). Knowledge management and ERP: complementary or contradictory? International Journal of Information Management, 37, 703-712. https://doi.org/10.1016/j.ijinfomgt.2017.05.007

Acharya, A., & Mishra, B. (2017). Exploring the relationship between organizational structure and knowledge retention: a study of the Indian infrastructure consulting sector. Journal of Knowledge Management, 21(4), 961-985. https://doi.org/10.1108/JKM-11-2016-0506

Adeinat, I. M., & Abdulfatah, F. H. (2019). Organizational culture and knowledge management processes: case study in a public university. VINE Journal of Information and Knowledge Management Systems, 49(1), 35-53. https://doi.org/10.1108/VJIKMS-05-2018-0041

Adigüzel, Z., & Kuloğlu, E. (2019). Examination of the effects of emotional intelligence and authentic leadership on the employees in the organizations. International Journal of Organizational Leadership, 8, 13-30. https://doi.org/10.33844/ijol.2019.60412

Agarwal, N. K., & Islam, M. A. (2014). Knowledge management implementation in a library, VINE, 44(3), 322-344. https://doi.org/10.1108/VINE-01-2014-0002

Akbari, N., & Ghaffari, A. (2017). Verifying relationship of knowledge management initiatives and the empowerment of human resources. Journal of Knowledge Management, 21(5), 1120-1141. https://doi.org/10.1108/JKM-10-2016-0435

Al Ahbabi, A. S., Singh, S. K., Balasubramanian, S., & Gaur, S. S. (2019). Employee perception of impact of knowledge management processes on public sector performance. Journal of Knowledge Management, 23(2), 351-373. https://doi.org/10.1108/JKM-08-2017-0348

Al Hakim, L. A. Y., & Hassan, S. (2012). Critical success factors of knowledge management, innovation and organisational performance: an empirical study of the iraqi mobile telecommunication sector. British Journal of Economics, Finance and Management Sciences, 4, 31-49.

Ali, I., Musawir, A.U., & Ali, M. (2018). Impact of knowledge sharing and absorptive capacity on project performance: the moderating role of social processes. Journal of Knowledge Management, 22(2), 453-477. https://doi.org/10.1108/JKM-10-2016-0449

Al Rubaiee, L., Alzubi, H., Hanandeh, R., & Al Ali, R. (2015). Investigating the relationship between knowledge management processes and organizational performance the mediating effect of organizational innovation. International Review of Management and Business Research, 4(4), 989-1009.

AlShamsi, O., & Ajmal, M. (2018). Critical factors for knowledge sharing in technology-intensive organizations: evidence from UAE service sector. Journal of Knowledge Management, 22(2), 384-412. https://doi.org/10.1108/JKM-05-2017-0181

Anand, A., Kant, R., Patel, D. P., & Singh, M. D. (2015). Knowledge management implementation: a predictive model using an analytical hierarchical process. Journal of the Knowledge Economy, 6(1), 48-71. https://doi.org/10.1007/s13132-012-0110-y

Archer-brown, C., & Kietzmann, J. (2018). Strategic knowledge management and enterprise social media. Journal of Knowledge Management, 22(6), 1288-1309. https://doi.org/10.1108/JKM-08-2017-0359

Becerra-Fernandez, I., Gonzalez, A., & Sabherwal, R. (2004). Knowledge management: challenges, solutions, and technologies. N.J.: Pearson Prentice Hall.

Bican P. M., Guderian, C. C., & Ringbeck, A. (2017). Managing knowledge in open innovation processes: an intellectual property perspective. Journal of Knowledge Management, 21(6), 1384-1405. https://doi.org/10.1108/JKM-11-2016-0509

Bigliardi, B., Galati, F., & Petroni, A. (2014). How to effectively manage knowledge in the construction industry. Measuring Business Excellence, 18(3), 57-72. https://doi.org/10.1108/MBE-10-2013-0055

Bloodgood, J. M. (2019). Knowledge acquisition and firm competitiveness: the role of complements and knowledge source. Journal of Knowledge Management, 23(1), 46-66. https://doi.org/10.1108/JKM-09-2017-0430

Breevaart, K., & Zacher, H. (2019). Main and interactive effects of weekly transformational and laissezfaire leadership on followers’ trust in the leader and leader effectiveness. Journal of Occupational and Organizational Psychology, 92, 384-409. https://doi.org/10.1111/joop.12253

Campanella, F., Derhy, A., & Gangi, F. (2019). Knowledge management and value creation in the postcrisis banking system. Journal of Knowledge Management, 23(2), 263-278. https://doi.org/10.1108/JKM-11-2017-0506

Casimir, G., Ng, Y. N. K., & Cheng, C. L. P. (2012). Using IT to share knowledge and the TRA. Journal of Knowledge Management,16(3), 461-479. https://doi.org/10.1108/13673271211238779

Ceptureanu, S. I., & Popescu, D. I. (2018). An exploratory study on knowledge management process barriers in the oil industry. Energies, 11, 1-15. https://doi.org/10.3390/en11081977

Chang, C. L., & Lin, T. C. (2015). The role of organizational culture in the knowledge management process. Journal of Knowledge Management, 19(3), 433-455. https://doi.org/10.1108/JKM-08-2014-0353

Chhim, P. P., Somers, T. M., & Chinnam, R. B. (2017). Knowledge reuse through electronic knowledge repositories: a multi theoretical study. Journal of Knowledge Management, 21(4), 741-764. https://doi.org/10.1108/JKM-03-2016-0126

Chugh, M., Chugh, N., & Punia, D. K. (2015). Evaluation and analysis of knowledge management best practices in software process improvement a multicase experience. Second International Conference on Advances in Computing and Communication Engineering (ICACCE), 661-666. https://doi.org/10.1109/ICACCE.2015.76

Claver-Cortés, E., Zaragoza-sáez, P., Úbeda-garcía, M., Marco-lajara, B., & García, F. (2018). Strategic knowledge management in subsidiaries and MNC performance. The role of the relational context. Journal of Knowledge Management, 22(5), 1153-1175. https://doi.org/10.1108/JKM-07-2017-0305

Costa, V., & Monteiro, S. (2016). Key knowledge management processes for innovation: a systematic literature review. VINE Journal of Information and Knowledge Management Systems, 46(3), 386-410. https://doi.org/10.1108/VJIKMS-02-2015-0017

Dalkir, K. (2011). Knowledge management in theory and practice. Cambridge: MIT Press.

Dang, R. J., & Mckelvey, M. (2016). Knowledge management processes and the formation of entrepreneurial opportunities. Journal of Innovation Economics & Management, 1(19), 31-59. https://doi.org/10.3917/jie.019.0031

Dijk, A. Van, Hendriks, P., & Romo-leroux, I. (2016). Knowledge sharing and social capital in globally distributed execution. Journal of Knowledge Management, 20(2), 327-343. https://doi.org/10.1108/JKM-07-2015-0268

Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research, 68(2), 360-370. https://doi.org/10.1016/j.jbusres.2014.06.022

Dzenopoljac, V., Alasadi, R., Zaim, H., & Bontis, N. (2018). Impact of knowledge management processes on business performance: evidence from Kuwait. Knowledge Process Management, 25(February), 77-87. https://doi.org/10.1002/kpm.1562

Easterby-Smith, M., & Lyles, M. A. (2011). Handbook of organizational learning and knowledge management. Wiley.

Edvardsson, I. R., & Durst, S. (2013). The benefits of knowledge management in small and mediumsized enterprises. Procedia – Social and Behavioral Sciences, 81, 351-354. https://doi.org/10.1016/j.sbspro.2013.06.441

English, L. M., Guthrie, J., Broadbent, J., & Laughlin, R. (2010). Performance audit of the operational stage of long-term partnerships for the private sector provision of public services. Australian Accounting Review, 20(1), 64-75. https://doi.org/10.1111/j.1835-2561.2010.00075.x

Franco, M., & Mariano, S. (2007). Information technology repositories and knowledge management processes: a qualitative analysis. VINE, 37(4), 440-451. https://doi.org/10.1108/03055720710838515

Fullwood, R., Rowley, J., & Delbridge, R. (2014). Knowledge sharing amongst academics in UK universities. Journal of Knowledge Management, 17(1), 123-136. https://doi.org/10.1108/13673271311300831

García-Fernández, M. (2015). How to measure knowledge management: dimensions and model. VINE, 45(1), 107-125. https://doi.org/10.1108/VINE-10-2013-0063

Gold, A., Malhotra, A., & Segars, A. (2001). Knowledge management: an organizational capabilities perspective, Journal of Management Information Systems, 18, 185-214.

Gomes, F., Oliveira, M., & Chaves, M. S. (2018). An analysis of the relationship between knowledge sharing and the project management process groups. Knowledge and Process Management, (July 2017), 168-179. https://doi.org/10.1002/kpm.1578

Guhr, N., Lebek, B., & Breitner, M. H. (2018). The impact of leadership on employees’ intended information security behaviour: an examination of the full‐range leadership theory. Information Systems Journal, 29, 340-362. https://doi.org/10.1111/isj.12202

Hashemi, P., Khadivar, A., & Shamizanjani, M. (2018). Developing a domain ontology for knowledge management technologies. Online Information Review, 42(1), 28-44. https://doi.org/10.1108/OIR-07-2016-0177

Hegazy, F. M., & Ghorab, K. E. (2015). The effect of knowledge management processes on organizational business processes’ and employees’ benefits in an academic institution’s portal environment. Communications of the IBIMA 2015. https://doi.org/10.5171/2015.928262

Heldal, F., & Antonsen, S. (2014). Team leadership in a high-risk organization: the role of contextual factors. Small Group Research, 45(4), 376-399. https://doi.org/10.1177/1046496414533617

Henttonen, K., Kianto, A., & Ritala, P. (2016). Knowledge sharing and individual work performance: an empirical study of a public sector organisation. Journal of Knowledge Management, 20(4), 749-768. https://doi.org/10.1108/JKM-10-2015-0414

Hesamamiri, R., Mahdavi Mazdeh, M., Jafari, M., & Shahanaghi, K. (2015). Knowledge management reliability assessment: an empirical investigation. Aslib Journal of Information Management, 67(4), 422-441. https://doi.org/10.1108/AJIM-08-2014-0109

Hosseini, S. M., & Akhavan, P. (2017). A model for project team formation in complex engineering projects under uncertainty: a knowledge-sharing approach. Kybernetes, 46(7), 1131-1157.

Hosseini, S. S., Tekmedash, Y. N., Karami, A., & Jabarzadeh, Y. (2019). The Impact of knowledge management strategy on service innovation performance in private and public hospitals. Iranian Journal of Management Studies (IJMS), 12(1), 1-24. https://doi.org/10.22059/ijms.2018.249784.672966

Hwang, Y. (2016). A study on the multidimensional information management capability of knowledge workers. Aslib Journal of Information Management, 68(2), 138-154. https://doi.org/10.1108/AJIM-06-2015-0093

Jada, U. R., Mukhopadhyay, S., & Titiyal, R. (2019). Empowering leadership and innovative work behavior: a moderated mediation examination. Journal of Knowledge Management, 23(5), 915-930. https://doi.org/10.1108/JKM-08-2018-0533

Jenatabadi, H. S. (2015). An overview of organizational performance index: definitions and measurements, (May). https://doi.org/10.13140/RG.2.1.4298.3849

Marques, J. M. R., La Falce, J. L., Marques, F. M. F. R., De Muylder, C. F., & Silva, J. T. M. (2019). The relationship between organizational commitment, knowledge transfer and knowledge management maturity. Journal of Knowledge Management, 23(3), 489-507. https://doi.org/10.1108/JKM-03-2018-0199

Kamasak, R., & Bulutlar, F. (2010). The influence of knowledge sharing on innovation. European Business Review, 22(3), 306-317.

Känsäkoski, H. (2017). Information and knowledge processes as a knowledge management framework in health care. Journal of Documentation, 73(4), 748-766. https://doi.org/10.1108/JD-11-2016-0138

Kianto, A., Vanhala, M., & Heilmann, P. (2016). The impact of knowledge management on job satisfaction. Journal of Knowledge Management, 20(4), 621-636. https://doi.org/10.1108/JKM-10-2015-0398

Koohang, A., Paliszkiewicz, J., & Goluchowski, J. 2017. The impact of leadership on trust, knowledge management, and organizational performance: a research model. Industrial Management & Data Systems, 117(3), 521-537. https://doi.org/10.1108/IMDS-02-2016-0072

Kotnour, T. G., & Proctor, M. (1996). Processes and tools to support knowledge management in a virtual organization. Managing Virtual Enterprises, 65(407), 247-252. https://doi.org/10.1109/IEMC.1996.547823

Lashari, R. H., & Rana, A. H. (2018). The impact of transformational leadership and social interaction on organizational performance in the viewpoint of knowledge management: an empirical study in banking sector of Pakistan. International Journal of Organizational Leadership, 7, 383-397. https://doi.org/10.33844/ijol.2018.60307

Le, P. B., & Lei, H. (2018). The mediating role of trust in stimulating the relationship between transformational leadership and knowledge sharing processes. Journal of Knowledge Management, 22(3), 521-537. https://doi.org/10.1108/JKM-10-2016-0463

Lee, J. C., Shiue, Y. C., & Chen, C. Y. (2016). Examining the impacts of organizational culture and top management support of knowledge sharing on the success of software process improvement. Computers in Human Behavior, 54, 462-474. https://doi.org/10.1016/j.chb.2015.08.030

Li, H., Sajjad, N., Wang, Q., Ali, A. M., Khaqan, Z., & Amina, S. (2019). Influence of transformational leadership on employees’ innovative work behavior in sustainable organizations: test of mediation and moderation processes. Sustainability, 11, 1-21. https://doi.org/10.3390/su11061594

Lin, H. (2007). A stage model of knowledge management: an empirical investigation of process and effectiveness. Journal of Information Science, 33(6), 643-659. https://doi.org/10.1177/0165551506076395

Lin, H. F., & Lee, G. G. (2005). Impact of organizational learning and knowledge management factors on e-business adoption. Management Decision, 43(2), 171-188. https://doi.org/10.1108/00251740510581902

Little, T. A., & Deokar, A. V. (2016). Understanding knowledge creation in the context of knowledgeintensive business processes. Journal of Knowledge Management, 20(5), 858-879. https://doi.org/10.1108/JKM-11-2015-0443

Mahdi, O., Nassar, I., & Almsafir, M. (2019). Knowledge management processes and sustainable competitive advantage: an empirical examination in private universities. Journal of Business Research, 94, 320-334. https://doi.org/10.1016/j.jbusres.2018.02.013

Martelo-Landroguez, S., & Martin-Ruiz, D. (2016). Managing knowledge to create customer service value, Journal of Service Theory and Practice, 26(4), 471-496. https://doi.org/10.1108/JSTP-06-2014-0137

Matoskova, J., & Smesna, P. (2017). Human resource management practices simulating knowledge sharing. Management & Marketing Challenges for the Knowledge Society, 12(4), 612-632. https://doi.org/10.1007/978-3-319-08186-1

Mcelroy, M. W. (1999). The knowledge life cycle an executable model for the enterprise. Miami, FL.

Mehralian, G., Nazari, J. A., Akhavan, P., & Rasekh, H. R. (2014). Exploring the relationship between the knowledge creation process and intellectual capital in the pharmaceutical industry. The Learning Organization, 21(4), 258-273. https://doi.org/10.1108/TLO-07-2013-0032

Meyer, M. H., & Zack, M. H. (1996). The design and development of information products. Sloan Management Review, 37(3), 43-59.

Millar, C. C. J. M., Chen, S., & Waller, L. (2017). Leadership, knowledge and people in knowledgeintensive organisations: implications for HRM theory and practice. The International Journal of Human Resource Management, 28(2), 1-15. http://doi.org/10.1080/09585192.2016.1244919

Mubarak, F., & Noor, A. (2018). Effect of authentic leadership on employee creativity in project-based organizations with the mediating roles of work engagement and psychological empowerment. Cogent Business & Management, 65(1), 1-14. http://doi.org/10.1080/23311975.2018.1429348

Mura, M., Lettieri, E., Radaelli, G., & Spiller, N. (2013). Promoting professionals ’ innovative behaviour through knowledge sharing: the moderating role of social capital. Journal of Knowledge Management, 17(4), 527-544. https://doi.org/10.1108/JKM-03-2013-0105

Muthuveloo, R., Shanmugam, N., & Teoh, A. P. (2017). The impact of tacit knowledge management on organizational performance: evidence from Malaysia. Asia Pacific Management Review, 22(4), 192-201. https://doi.org/10.1016/j.apmrv.2017.07.010

Najmi, K., Kadir, A. R., & Kadir, M. I. A. (2017). Mediation effect of dynamic capability in the relationship between knowledge management and strategic leadership on organizational performance accountability. International Journal of Law and Management, 60(2), 517-529. https://doi.org/10.1108/IJLMA-01-2017-0004

Naqshbandi, M. M., & Jasimuddin, S. M. (2018). Knowledge-oriented leadership and open innovation: role of knowledge management capability in France-based multinationals. International Business Review, 27(3), 701-713. https://doi.org/10.1016/j.ibusrev.2017.12.001

Nonaka, I., & Toyama, R. 2004. Knowledge creation as a synthesizing process in H. Takeuchi & I. Nonaka (Eds.), Hitotsubashi on knowledge management. Singapore: John Wiley & Sons.

Nowacki, R., & Bachnik, K. (2016). Innovations within knowledge management. Journal of Business Research, 69(5), 1577-1581. https://doi.org/10.1016/j.jbusres.2015.10.020

Obeidat, B. Y., Masa’deh, R. M., & Abdallah, A. B. (2014). The relationships among human resource management practices, organizational commitment, and knowledge management processes: a structural equation modeling approach. International Journal of Business and Management, 9(3), 9-26. https://doi.org/10.5539/ijbm.v9n3p9

O’Dell, C. S., & Hubert, C. (2011). The New edge in knowledge: how knowledge management is changing the way we do business. New Jersey: Wiley. https://doi.org/10.1002/9781119200802

Pandey, S. C., Dutta, A., & Nayak, A. K. (2018). Organizational capabilities and knowledge management success: a quartet of case studies. Kybernetes, 47(1), 222-238. https://doi.org/10.1108/K-01-2017-0041

Park, S., & Kim, E. (2018). Fostering organizational learning through leadership and knowledge sharing. Journal of Knowledge Management, 22(6), 1408-1423. https://doi.org/10.1108/JKM-10-2017-0467

Pinho, I., Rego, A., & Pina e Cunha, M. (2012). Improving knowledge management processes: a hybrid positive approach. Journal of Knowledge Management, 16(2), 215-242. https://doi.org/10.1108/13673271211218834

Probst, G., Raub, S., & Romhardt, K. (2000). Managing knowledge: building blocks for success. John Wiley & Sons.

Qasrawi, B. T., Almahamid, S. M., & Qasrawi, S. T. (2017). The impact of TQM practices and KM processes on organisational performance: an empirical investigation. International Journal of Quality & Reliability Management, 34(7), 1034-1055. https://doi.org/10.1108/IJQRM-11-2015-0160

Rafique, M., Hameed, S., & Agha, M. H. (2018). Impact of knowledge sharing, learning adaptability and organizational commitment on absorptive capacity in pharmaceutical companies based in Pakistan. Journal of Knowledge Management, 22(1), 44-56. https://doi.org/10.1108/JKM-04-2017-0132

Ramachandran, S. D., Chong, S. C., & Ismail, H. (2009). The practice of knowledge management processes. VINE, 39(3), 203-222. https://doi.org/10.1108/03055720911003978

Ramezani, Y., Safari, Z., Hashemiamin, A., & Karimi, Z. (2017). The impact of knowledge-oriented leadership on innovative performance through considering the mediating role of knowledge management practices. Industrial Engineering and Management Systems, 16(4), 495-506. https://doi.org/10.7232/iems.2017.16.4.495

Ranjbarfard, M., Aghdasi, M., López-sáez, P., & Navas, E. J. L. (2014). The barriers of knowledge generation, storage, distribution and application that impede learning in gas and petroleum companies. Journal of Knowledge Management, 18(3), 494-522. https://doi.org/10.1108/JKM-08-2013-0324

Raudeliūnienė, J. (2017). Organizacijos žinių potencialo vertinimo aktualijos [Topicalities of the organization’s knowledge potential assessment]. Vilnius: Technika. https://doi.org/10.20334/2017-065-M

Raudeliūnienė, J., Davidavičienė, V., & Jakubavičius, A. (2018). Knowledge management process model. Entrepreneurship and Sustainability Issues, 5(3), 542-554. https://doi.org/10.9770/jesi.2018.5.3(10)

Raudeliūnienė, J., & Szarucki, M. (2019). An Integrated approach to assessing an organization’ s knowledge potential. Engineering Economics, 30(1), 69-80. https://doi.org/10.5755/j01.ee.30.1.20807

Rollett, H. (2003). Knowledge management: Processes and technologies. Boston: Kluwer Academic Publishers. https://doi.org/10.1007/978-1-4615-0345-3

Rusly, F. H., Corner, J. L., & Sun, P. (2012). Positioning change readiness in knowledge management research. Journal of Knowledge Management, 16(2), 329-355. https://doi.org/10.1108/13673271211218906

Sadeghi, A., & Rad, F. M. (2018). The role of knowledge-oriented leadership in knowledge management and innovation. Management Science Letters, 8, 151-160. https://doi.org/10.5267/j.msl.2018.1.003

Sangari, M. S., Hosnavi, R., & Zahedi, M. R. (2015). The impact of knowledge management processes on supply chain performance. The International Journal of Logistics Management, 26(3), 603-626. https://doi.org/10.1108/IJLM-09-2012-0100

Seidel, A., Saurin, T. A., Tortorella, G. L., & Marodin, G. A. (2019). How can general leadership theories help to expand the knowledge of lean leadership? Production Planning & Control, 1-15. https://doi.org/10.1080/09537287.2019.1612112

Shahzad, K., Bajwa, S. U., Siddiqi, A. F. I., Ahmid, F., & Raza Sultani, A. (2016). Integrating knowledge management (KM) strategies and processes to enhance organizational creativity and performance. Journal of Modelling in Management, 11(1), 154-179. https://doi.org/10.1108/JM2-07-2014-0061

Shamim, S., Cang, S., & Yu, H. (2019). Impact of knowledge oriented leadership on knowledge management behaviour through employee work attitudes. The International Journal of Human Resource Management, 30(16), 2387-2417. https://doi.org/10.1080/09585192.2017.1323772

Shariq, S. M., Mukhtar, U., & Anwar, S. (2019). Mediating and moderating impact of goal orientation and emotional intelligence on the relationship of knowledge oriented leadership and knowledge sharing. Journal of Knowledge Management, 23(2), 332-350. https://doi.org/10.1108/JKM-01-2018-0033

Sholikhah, Z., Wang, X., & Li, W. (2019). The role of spiritual leadership in fostering discretionary behaviors: the mediating effect of organization based self-esteem and workplace spirituality. International Journal of Law and Management, 61(1), 232-249. https://doi.org/10.1108/IJLMA-04-2018-0081

Shujahat, M., José, M., Hussain, S., Nawaz, F., Wang, M., & Umer, M. (2019). Translating the impact of knowledge management processes into knowledge-based innovation: the neglected and mediating role of knowledge-worker productivity. Journal of Business Research, 94, 442-450. https://doi.org/10.1016/j.jbusres.2017.11.001

Sirorei, E., & Fombad, M. (2019). Knowledge management processes at St Paul’s University Library in Kenya. South African Journal of Information Management, 21(1), 1-8. https://doi.org/10.4102/sajim.v21i1.946

Sumbal, M. S., Tsui, E., See-to, E., & Barendrecht, A. (2017). Knowledge retention and aging workforce in the oil and gas industry: a multi perspective study. Journal of Knowledge Management,21(4), 907924. https://doi.org/10.1108/JKM-07-2016-0281

Sun, P. (2010). Five critical knowledge management organizational themes. Journal of Knowledge Management, 14(4), 507-523. https://doi.org/10.1108/13673271011059491

Supyuenyong, V., Islam, N., & Kulkarni, U. (2009). Influence of SME characteristics on knowledge management processes: The case study of enterprise resource planning service providers. Journal of Enterprise Information Management, 22(1/2), 63-80. https://doi.org/10.1108/17410390910922831

Tubigi, M., & Alshawi, S. (2015). The impact of knowledge management processes on organisational performance. Journal of Enterprise Information Management, 28(2), 167-185. https://doi.org/10.1108/JEIM-01-2014-0003

Wahba, M. (2015). The impact of organizational structure on knowledge management processes in Egyptian context. The Journal of Developing Areas, 49(3), 275-292. https://doi.org/10.1353/jda.2015.0173

Waris, M., Khan, A., Ismail, I., Adeleke, A. Q., & Panigrahi, S. (2018). Impact of leadership qualities on employee commitment in multi-project-based organizations. In IOP Conference Series: Earth and Environmental Science (pp. 1-9). https://doi.org/10.1088/1755-1315/140/1/012094

Wee J. C. N., & Chua A. Y. K. (2013). The peculiarities of knowledge management processes in SMEs: the case of Singapore. Journal of Knowledge Management, 17(6), 958-972. https://doi.org/10.1108/JKM-04-2013-0163

Wiig, K. M. (1993). Knowledge management foundations: thinking about thinking – how people and organizations represent, create, and use knowledge. Arlington: TX: Schema Press.

Wu, I., & Chen, J. (2014). Knowledge management driven firm performance: the roles of business process capabilities and organizational learning. Journal of Knowledge Management, 18(6), 1141-1164. https://doi.org/10.1108/JKM-05-2014-0192

Xiao, Y., Zhang, X., & de Pablos, P. O. (2017). How does individuals’ exchange orientation moderate the relationship between transformational leadership and knowledge sharing? Journal of Knowledge Management, 21(6), 1622-1639. https://doi.org/10.1108/JKM-03-2017-0120

Yusr, M. M., Mokhtar, S. S. M., Othman, A. R., & Sulaiman, Y. (2017). Does interaction between TQM practices and knowledge management processes enhance the innovation performance? International Journal of Quality & Reliability Management, 34(7), 955-974. https://doi.org/10.1108/IJQRM-09-2014-0138