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An empirical investigation of procurement trends and partnership management in FM services ‐ A Finnish survey

    Tero Lehtonen Affiliation
    ; Anssi Salonen Affiliation

Abstract

The aim of this paper is to review procurement trends of facilities management (FM) services and to describe the partnership control mechanisms that contribute to the success of FM partnerships. The investigation is based on a questionnaire survey, which was carried out in Finland. It was found that a transition ‐ similar to those in other industries ‐ towards closer relationships and bigger purchase entities is taking place also in the FM context. In most cases, the choice of the partnering approach is related to developing wider service packages. When implementing partnering relationships, the task of top management is to provide the shared values and visions. Having established these in the organisation, top management does not seem to have any significant role in relationship management. During the ongoing partnership, the operational level runs the daily initiative, development and problem solving based on ad hoc procedures.


Prkimų tendemcijų ir partnerystės valdymo PŪV paslaugų sektoriuje empirinis tyrimas: apklausa Suomijoje


Santrauka


Šio darbo tikslas ‐ apžvelgti pastatų ūkio valdymo (PŪV) paslaugų pirkimo tendencijas ir aprašyti partnerystės kontrolės mechanizmus, kurie prisideda prie PŪV partnerystės sėkmės. Tyrimas pagristas Suomijoje atlikta apklausa. Išsiaiškinta, kad artimesnių santykių palaikymas ir stambesnių pirkimų objektų paieška vyksta ir PŪV kontekste. Daugeliu atvejų partnerystę renkamasi kuriant didesnius paslaugų paketus. Įgyvendinant partneriškus santykius, aukščiausio lygmens vadovų uždavinys ‐ pristatyti bendras vertybes ir vizijas. Nustačius jas organizacijoje, aukščiausi vadovai lyg ir nebeturi reikšmingo vaidmens valdant santykius. Nuolatinė partnerystė sudaro sąlygas operatyviniu lygmeniu rūpintis kasdienėmis iniciatyvomis, raida ir problemų sprendimu, pagrįstu specialiomis procedūromis.


First Published Online: 18 Oct 2010

Keyword : Procurement, Relationship management, Partnering relations, Facilities management services, Finnish survey

How to Cite
Lehtonen, T., & Salonen, A. (2006). An empirical investigation of procurement trends and partnership management in FM services ‐ A Finnish survey. International Journal of Strategic Property Management, 10(2), 65-78. https://doi.org/10.3846/1648715X.2006.9637545
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Jun 30, 2006
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