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Cambra-Fierro, J., Berbel-Pineda, J., Ruiz-Benítez, R. and Vazquez-Carrasco, R. 2011. Managing service recovery processes: the role of customer’s age / Vartotojų amžiaus įtaka paslaugų vertinimui. Journal of Business Economics and Management. 12, 3 (Oct. 2011), 503-528. DOI:https://doi.org/10.3846/16111699.2011.599405.