Ferreira, F. A. F., S. P. Santos, P. M. M. Santos, and R. W. Spahr. “How to Create Indices for Bank Branch Financial Performance Measurement Using MCDA Techniques: An Illustrative Example”. Journal of Business Economics and Management, vol. 15, no. 4, Oct. 2014, pp. 708-2, doi:10.3846/16111699.2012.701230.