Ahmed, Rizwan Raheem, Jolita Vveinhardt, Dalia Štreimikienė, Muhammad Ashraf, and Zahid Ali Channar. “Modified SERVQUAL Model and Effects of Customer Attitude and Technology on Customer Satisfaction in Banking Industry: Mediation, Moderation and Conditional Process Analysis”. Journal of Business Economics and Management 18, no. 5 (October 27, 2017): 974–1004. Accessed October 28, 2021. https://journals.vgtu.lt/index.php/JBEM/article/view/1266.