Tamošiūnienė, Rima, and Regina Jasilionienė. “Customer Relationship Management As Business Strategy Appliance: Theoretical and Practical Dimensions”. Journal of Business Economics and Management 8, no. 1 (March 31, 2007): 69-78. Accessed September 29, 2021. https://journals.vgtu.lt/index.php/JBEM/article/view/7577.