1.
Erjavec H Šuster, Dmitrović T, Povalej Bržan P. Drivers of customer satisfaction and loyalty in service industries. JBEM [Internet]. 2016Oct.27 [cited 2024Apr.20];17(5):810-23. Available from: https://journals.vilniustech.lt/index.php/JBEM/article/view/2270