Vol 12 No 3 (2011)

Published: 2011-10-04

Articles

The influence of deposits insurance on the stability of the Baltic states banking system

Aušrinė Lakštutienė, Rytis Krušinskas, Dalia Rumšaitė
Abstract 432 | PDF Downloads 177 | DOI https://doi.org/10.3846/16111699.2011.599413

Page 482-502

Managing service recovery processes: the role of customer's age

Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco
Abstract 392 | PDF Downloads 297 | DOI https://doi.org/10.3846/16111699.2011.599405

Page 503-528

Page 529-545

Page 546-565