Vol 12 No 3 (2011)

Published: 2011-10-04

Articles

Managing service recovery processes: the role of customer's age / Vartotojų amžiaus įtaka paslaugų vertinimui

Jesús Cambra-Fierro, Juan M. Berbel-Pineda, Rocío Ruiz-Benítez, Rosario Vazquez-Carrasco
Abstract 8 | PDF Downloads 7 | DOI https://doi.org/10.3846/16111699.2011.599405

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