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A data-driven MADM model for personnel selection and improvement

    Yen-Ching Chuang   Affiliation
    ; Shu-Kung Hu   Affiliation
    ; James J. H. Liou   Affiliation
    ; Gwo-Hshiung Tzeng Affiliation

Abstract

Personnel selection and human resource improvement are characteristically multiple-attribute decision-making (MADM) problems. Previously developed MADM models have principally depended on experts’ judgements as input for the derivation of solutions. However, the subjectivity of the experts’ experience can have a negative influence on this type of decision-making process. With the arrival of today’s data-based decision-making environment, we develop a data-driven MADM model, which integrates machine learning and MADM methods, to help managers select personnel more objectively and to support their competency improvement. First, RST, a machining learning tool, is applied to obtain the initial influential significance-relation matrix from real assessment data. Subsequently, the DANP method is used to derive an influential significance-network relation map and influential weights from the initial matrix. Finally, the PROMETHEE-AS method is applied to assess the gap between the aspiration and current levels for every candidate. An example was carried out using performance data with evaluation attributes obtained from the human resource department of a Chinese food company. The results revealed that the data-driven MADM model could enable human resource managers to resolve the issues of personnel selection and improvement simultaneously, and can actually be applied in the era of big data analytics in the future.


First published online 15 May 2020

Keyword : human resource development, personnel selection and improvement, data-driven decision-making environment, data-driven multiple attribute decision-making (Data-driven MADM), rough set theory (RST), DEMATEL-based analytical network process (DANP), preference ranking organization method for enrichment evaluation with aspiration level (PROMETHEE-AS)

How to Cite
Chuang, Y.-C. ., Hu, S.-K. ., Liou, J. J. H., & Tzeng, G.-H. . (2020). A data-driven MADM model for personnel selection and improvement. Technological and Economic Development of Economy, 26(4), 751-784. https://doi.org/10.3846/tede.2020.12366
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