Ferreira, F. A. F., Jalali, M. S., MeidutÄ—-KavaliauskienÄ—, I., & Viana, B. A. C. P. (2015). A metacognitive decision making based-framework for bank customer loyalty measurement and management. Technological and Economic Development of Economy, 21(2), 280-300. https://doi.org/10.3846/20294913.2014.981764