Ferreira, F. A. F., Ferreira, J. J. M., A. S. Fernandes, C. I., Meidutė-Kavaliauskienė, I. and S. Jalali, M. (2017) “Enhancing knowledge and strategic planning of bank customer loyalty using fuzzy cognitive maps”, Technological and Economic Development of Economy, 23(6), pp. 860-876. doi: 10.3846/20294913.2016.1213200.