Ferreira, F. A. F., M. S. Jalali, I. Meidutė-Kavaliauskienė, and B. A. C. P. Viana. “A Metacognitive Decision Making Based-Framework for Bank Customer Loyalty Measurement and Management”. Technological and Economic Development of Economy, vol. 21, no. 2, Mar. 2015, pp. 280-0, doi:10.3846/20294913.2014.981764.